Duke Okes has been helping organizations solve technical problems for more than 30 years. He has worked with organizations in the manufacturing, healthcare, education, government and service sectors. He holds degree in technology, business and educations, is an ASQ fellow, and is certified by ASQ as a CMQ/OE, CQE and CQA. He is the author of Root Cause Analysis; The Core of Problem Solving and Corrective Action and Performance Metrics; The levers of Prcocess Management.
Gary Hamilton has spent over 20 years managing transformational change and programs for global organizations. He has authored extensively on project and progam management, and is certified by PMI as a PgMP and by ASQ as a Six Sigma Black Belt. He holds an advanced MBA degree in finance, and lectures within a Master’s Program. He has published many journal articles and contributed as an author to two books on topics related to program management. Process and Organizational Change Management are his expertise.